ATS Operational Administrator

About Airways:
Our people manage New Zealand's 30 million square kms of airspace, providing air traffic control, surveillance, communication, flight inspection, mapping, and airspace design services. We work with government, regulatory authorities, airlines, airports, and the general aviation community to ensure pilots, passengers and goods reach their destination - safely. At Airways, our values underpin all that we do. We value Safety, One Airways, Excellence and Success in all that we do.

Our organisation is made up of operational business groups that are supported by governance and corporate services functions. To learn more about our people and organisational structure, check out www.airways.co.nz/about.

About the Team:
The Air Traffic Services (ATS) team is responsible for maintaining safe skies over New Zealand now and in the future. The team comprises highly trained air traffic control and flight service officers who are supporting pilots on a day to day basis from 17 towers and two surveillance centres. 

Working alongside our operational staff is a team of specialists responsible for maintaining and improving operational standards, safety and qualifications. In an evolving aviation environment, we have a dedicated future services team focused on ensuring we achieve our vision of creating the aviation environment of the future. 

The ATS administration team is a small close-knit and dedicated team responsible for providing day-to-day operational administrative support to the geographically disbursed Air Traffic Services (ATS) teams. 

About the Role:
We're seeking a full-time permanent Operational Administrator to join to our Christchurch based team. This is a busy, hands-on role which will see you working closely with a variety of air traffic services teams across the country to deliver high-quality operational administrative and coordination services that help keep our operations running smoothly. 

This is a multifaceted role that will change its focus based on evolving business priorities, so you’ll need to be solutions focused and be prepared to roll up your sleeves and pitch in where needed.

Reporting to the Senior ATS Administrator, key tasks and responsibilities include:

• Travel bookings, system support, new employee/onboarding support and replenishing stock (stationery and/or café)
• Providing first layer training and support for ARCHR, including updating medical and CAA license information, printing of rosters and assisting with recalls as directed
• Ensure flipchart documentation/maps are checked, distributed and updated within relevant timelines
• Provide administrative meeting support when requested, including arrangements of key meetings and minute taking
• Provides administrative training support including file maintenance and famil requests
• Provides a professional, flexible, organised, proactive and positive approach to juggling multiple tasks, competing priorities and the internal customers to which they are assigned
• Acts as a subject matter expert and provides technology support for the business team in key office tools, core administrative processes and policies
• Provides assistance and support to ATS assurance activities, included but not limited to Risk Administration activities, ATS AQD review and maintenance
• Other activities and events as directed by manager.

For a full list of tasks and responsibilities, please refer to the position description attached to the advert on our careers site.

About You:
For success you’ll be proactive, an effective communicator and able to work in confidence.

Additionally, you’ll hold:

• Proven experience in administration, travel management, reporting and prioritising both time and varied work tasks
• Advanced IT skills in Microsoft Word, Excel, Outlook and PowerPoint.

Highly beneficial:

• Tertiary qualification in a relevant field
• Experience with Teams, Dynamics and SharePoint
• Experience gained within the aviation, engineering or other technology-based industries.

To Apply:
If you are attentive to detail, appreciate the safety and security requirements of the aviation industry, are looking for an opportunity to expand your skills and learn in a dynamic high integrity safety focused business, please submit your application (CV and Cover Letter) via the Airways careers website or Seek.

This role will require the successful candidate to undergo pre-employment background checks including references, drug and alcohol screening, criminal conviction, and related checks.

Application closing date is Thursday, 30 April 2026.

At Airways, our people are at the heart of what we do to keep NZ skies safe. We are committed to creating a diverse, equitable and inclusive workplace where people feel they belong and can bring their whole self to work. We currently hold the Rainbow Tick and NQTick (neurodiversity) and are working towards Gender Tick. We make our recruitment decisions based on the best candidate for the job and therefore encourage applications from diverse candidates.

Position description Apply now

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