Head of Standards and Performance

Firstly, a bit about us  

Airways provides air traffic management services across 30 million square kilometres – this is one of the largest areas of airspace in the world. Our people manage this airspace by providing air traffic control, surveillance, communication, flight inspection, mapping and airspace design services. We work with government, regulatory authorities, airlines, airports and the general aviation community to ensure pilots, passengers and goods reach their destination - safely. 

About the role   

We have an exciting opportunity for a Head of Standards and Performance to join our Air Traffic Services (ATS) team. This is a new role which requires you to provide leadership and direction to the Air Traffic Services (ATS) enabling functions of Policy, Standards, Operational Performance, Workforce Planning and Operational Training teams. Reporting to the General Manager Air Traffic Services, this role is responsible for providing a co-ordinated value-added analysis, advice and information to ATS Leadership in order to ensure standards and customer expectations are continually met or exceeded and to promote consistent drive for service improvement across units.  

How do you describe this role to your friends?  When people see that you are involved in the discussion/meeting/project everyone feels a bit more relaxed because you see how all of these functions fit together. You know what the operational and strategic leaders are doing right now and what they want to achieve in future. You cover their backs (and they are grateful!) by leading a team that ensures that our Air Traffic Services have an achievable workforce plan, that our Air Traffic staff are kept current with training and development and that our Air Traffic Services stand up to the requirements of the Civil Aviation Authority, ICAO and our own policies.

This is a great opportunity to be influential in a new role and make it your own. This is a full-time position with great work/life balance and flexible working arrangements. 

About you 

Ideally you will have extensive Leadership, Standards and Performance, and Operational Performance experience as well as knowledge of Aviation and Air Traffic Services. 

As an outstanding and natural communicator, you will have the maturity and confidence to interact with people from all walks of life and your stakeholder relationship skills will be second to none. This role at times can be complex, so we need someone with a collaborative and inclusive work style who can navigate our operational and governance landscapes.  

In addition, you will have: 

  • Demonstrated ability to lead high performing teams
  • Exceptional interpersonal skills along with excellent verbal and written communication skills
  • A stakeholder focused attitude 
  • A commitment to continuous improvement 
  • A desire to bring Air Traffic Management into the future 

Our Values:  

At Airways, our values underpin all that we do. We value Safety, Each Other, Excellence and Success.  

Airways is committed to reflecting the diversity of Aotearoa and creating a diverse, equitable and inclusive workplace where people feel they belong and can be their authentic self at work. To achieve this, we are working hard to gain our Rainbow Tick Accreditation to ensure Airways is a safe and welcoming workplace for all employees. 

We make our recruitment decisions based on the candidate who is best able to perform the tasks required and encourage applications from diverse candidates. 

Candidates will be reviewed as applications come in.

What’s next?  

Airways offers a competitive package and a great place to work, with free on-site car parking and an international reputation for innovation and success. You'll work with some of the most supportive, experienced, and dedicated team in the industry. 

If this role sounds like you, register your interest today by applying online! Please include your C.V and Cover Letter in your application. Candidates will be reviewed as applications come in.

This role will require the successful candidate to undergo drug and alcohol screening, and a criminal conviction check.  

Applications close 6 December 2022


Apply Now

Permanent Full Time

Job no: ATS - HOSAP

Location: Auckland, Christchurch

Closing Date: Tuesday, 6 December 2022