Network Support Engineer

About Airways:
Our people manage New Zealand's 30 million square kms of airspace, providing air traffic control, surveillance, communication, flight inspection, mapping, and airspace design services. We work with government, regulatory authorities, airlines, airports, and the general aviation community to ensure pilots, passengers and goods reach their destination - safely. At Airways, our values underpin all that we do. We value Safety, One Airways , Excellence and Success in all that we do. 

Our organisation is made up of operational business groups that are supported by governance and corporate services functions. To learn more about our people and organisational structure, check out

About the Team:
As a safety critical, high availability, distributed system; air traffic management system engineering is the top of the heap in terms of complexity. There is no down time, system must run 24 hours a day, 365 days a year, even during system upgrades. 

This flows into the telecommunication network not being your standard critical comms network and is equally complex to ensure the services work as expected.

The Network Support team carry out the ongoing activities and procedures required to operate, manage, and maintain the network infrastructure. This includes the responsibility for the performance and availability of the networks and network management systems.

A major focus is on the implementation and support of network changes to the Airways operational networks and international client networks as required. 

About the Role:
Airways NZ Network Support Engineers are responsible for the operation and continuity of delivered network services. This includes fault finding, hardware and software configuration, network performance and improvements, while ensuring enterprise and operational network security and integrity are maintained.

About You:
You’ll be highly technology literate with a background in networking and firewalling. You’ll enjoy problem solving and have a genuine interest in helping others solve their technology issues.

For success (and to be considered) you’ll hold:

  • A relevant tertiary qualification in a technology related discipline (diploma or degree level).
  • Previous experience in a network support or network operation role, gained in the telecommunications or banking sectors, or other large multi-platform environments.
  • Experience gained in organisations of similar size (800+ employees) and complexity (SOE with multiple locations and companies, running a mix of IT/OT).
  • A safety mindset with being able to effectively assess and communicate risks.
  • Proven technical skills using various vendor routing, switching platforms.
  • Knowledge of multicast across mixed vendor environments.
  • Interest in developing automation of network tasks.
  • A passion for excellence and attention to detail.


  • Knowledge or skills in computer programming or scripting.
  • A+, N+, CCNA R&S or equivalent vendor certification.

To Apply:
Airways offers a competitive package and a great place to work and an international reputation for innovation and success. You'll work with some of the most experienced, talented, and dedicated engineers in the industry.

If interested, please apply via our careers site by providing an updated CV and cover letter. Please note that you must be legally eligible to work in New Zealand to be considered.

This role will require the successful candidate to undergo pre-employment background checks including reference checks, drug & alcohol screening, and criminal conviction check.

Applications close Monday, 15 July 2024, however all applications will be reviewed as they are received and progressed accordingly – don’t delay!

At Airways, our people are at the heart of what we do to keep NZ skies safe. We are committed to creating a diverse, equitable and inclusive workplace where people feel they belong and can bring their whole self to work. We currently hold the Rainbow Tick and NQTick (neurodiversity) and are working towards Gender Tick. We make our recruitment decisions based on the best candidate for the job and therefore encourage applications from diverse candidates.

Apply now

Permanent Full Time

Job no: Tech - NE - CH

Location: Christchurch

Closing Date: Sunday, 21 July 2024