Technical Operations Centre - Technical Specialist (Multiple Opportunities)

• Airways is growing so come and join the aviation industry.
• Be part of our Air Navigation technical function.
• Training will be provided for this highly satisfying, technical and critical role.

About Airways: 

Our people manage New Zealand's 30 million square kms of airspace, providing air traffic control, surveillance, communication, flight inspection, mapping, and airspace design services. We work with government, regulatory authorities, airlines, airports, and the general aviation community to ensure pilots, passengers and goods reach their destination - safely. At Airways, our values underpin all that we do. We value Safety, Each Other, Excellence and Success in all that we do. 

Our organisation is made up of operational business groups that are supported by governance and corporate services functions. To learn more about our people and organisational structure, check out www.airways.co.nz/about.

About the Role: 

The Technology Group is responsible for the effective delivery, management, and services of all technology disciplines within the air navigation services environment.

The National Operations and Maintenance team provides the expertise and support in engineering design development and management for projects, installation, maintenance, and fault repair for Airways ground-based aviation infrastructure (Control Centres, Control Towers, Communications, Navigation, Surveillance (CNS) and Meteorological systems).

Operations and Maintenance includes teams located throughout New Zealand and a 24/7 National Operations Centre that monitors the infrastructure. Collectively they ensure the performance, reliability and availability of Airways infrastructure so they are available when required and are operating to defined specifications that meet agreed customer service availability.

• 24/7 monitoring and control of New Zealand’s air traffic management, communications, surveillance, navigation, network, meteorological, power and wide area network systems.
• Coordinating fault management and planned maintenance activities between Technology Group personnel, external service providers and Air Traffic Control operations.
• Constant assessing conflict and risk of planned and unplanned work as the daily situation changes, collaborating with the Duty manager to minimise operational impact and escalating critical outages or potential outages to the business including:
• Providing first line technical support, fault investigation and remote restoration of Air Traffic services and dependencies like power and network systems where possible.
• Providing operational support for field maintenance technicians.
• Being the customer interface for all services operated by Airway’s Technology Group.

About You: 

To be successful in the role, you will have: 

• B. Eng. Tech (Electrical, Networks, Computing ) or B. Eng. Tech (Electrical, Electronics), or equivalent qualification.
• Ideally have a Cisco CCNA Certification or equivalent.
• 5 plus years’ of experience working in a relevant field of electronics, avionics, telecommunications (aviation and aeronautical), IT or networking.
• Proven capabilities in monitoring and management of a wide variety of technologies, including fault investigation skills, configuration and servicing in an organisation of similar size and complexity to Airways.
• Competent in using industry standard network and system monitoring protocols and management tools. SNMP, Solarwinds Orion, Zabbix etc.
• Familiar with the aviation environment including awareness of ICAO authority requirements/recommendations and NZ CAA rules applying to Airways business.
• Good understanding of a modern service management framework.
• Efficient user of Office365 and document management systems.
• Ability to work in a dynamic team and business environment, collaborate with people, show resilience and agility, take ownership and focus on delivering successful outcomes.

Hours of work:

40 hours per week during your training period, then on a rotational 24hrs, 7days a week roster, working 8-hour shifts.

Airways is an NZ Immigration Accredited Employer.

Salary Guidelines:

The base salary goes up to a maximum of $116,741 and offer will be dependent on skills and experience.

In addition to this there is the potential to earn penal rates for work outside normal work hours and overtime for additional hours worked amounting to approximately 20% when you qualify to work in the roster. On top of the base salary and penal rates, Airways offers a generous superannuation scheme with employer contributions of up to 11% of earnings.

To Apply: 

If you are customer focused, attentive to detail and can appreciate the safety and quality requirements of the aviation industry then we would love to hear from you.

This role will require the successful candidate to undergo pre-employment background checks including drug and alcohol screening, criminal conviction check etc.

Please submit your application (CV and Cover Letter) via the job advertisement. 

Application closing date is Saturday 9 December 2023. We will review applications as they come in and interview so don't delay, apply now.